The Challenge
Grupo La Cachapera manages several locations in different cities. Every Christmas campaign meant the same thing: high operational pressure, manual order management, scattered information across locations, and a team worn out during the most demanding time of the year.
Orders were lost between WhatsApp messages, Excel files, and handwritten notes. There was no way to plan production with real data, nor to know how many orders remained unclosed. The team ran harder, but without control.
“Every Christmas was the same: management control was manual, which caused rework, difficulty in planning and made us prone to making mistakes in client management. For the first time, we could enjoy the Christmas campaign knowing everything was under control.”
The Solution
We designed a structured Christmas System that combined control tools, automation of key processes, and operational flexibility, all adapted to the reality of the business, not the other way around.
Real-time KPIs
Amount sold, products sold, and daily sales evolution throughout the campaign.
Order recovery
Automatic identification of incomplete orders to contact clients and close open sales.
Dynamic inventory
Real-time stock adjustment based on demand, activating or removing products on peak days.
Integrated online payment
Order confirmation only after payment. No informal orders, no manual interaction.
Automatic confirmations
Confirmation emails with all order information. Fewer inquiries, fewer errors.
Delivery verification
Check system to mark each delivery as completed. Zero errors in the final process.
Team onboarding and training
Structured staff onboarding to the new system, with hands-on training so the entire team could adopt it from day one.
Results
- Christmas campaign managed with total control and predictability
- Over €11,000 in sales during the Christmas campaign
- 20 weekly hours saved in team administrative management
- Zero order delivery errors thanks to the verification system
- Production planning based on real data, not intuition
- Customers can make purchases from home without going to the store, with the same security and quality as always
- System adaptable to other business lines and future campaigns
Adaptable system
This system is not exclusive to Christmas campaigns. Its structure is flexible and can be adapted to other business lines, peak seasons, or any operation requiring order, inventory, and production control under pressure.
What we learned
The system's success didn't depend solely on technology. It was the combination of clear operational rules, active leadership from the Operations Director, and a system designed for the reality of the business, not a generic solution imposed from outside.
Technology organizes what the team already does well. It doesn't replace, it empowers.
Does your business also experience chaos during peak season?
In 45 minutes we analyze your operation and show you how a custom system can transform your demand peaks into controlled processes.